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To reset your seller's password, simply go to the seller's profile edit and then to the "Security" tab.
Click on the "Reset" button.
The seller will receive an email automatically.
If you send several emails, only the link of the last email sent will be valid. A validity token is regenerated each time an email is sent.
If you wish to deduct an amount from your sellers' commissions every month, you will need to create a commission rule in "Settings" > "Commission plan".
Create a new rule and name it, then add the desired negative value and choose the type "Prime" and the condition.
Example: License fee: -7€ premium if seller's turnover is greater than or equal to 10€ excl. tax.
This negative premium will be deducted from salesperson commissions. If the salesperson does not earn commission, the negative amount will not be carried over to the following month.
As soon as it is created, the salesperson can have a recruiter and/or animator.
This can be set in one of two ways:
By hand, if the seller is created manually by an administrator
Using the recruitment form, in which the salesperson indicates his/her recruiter.
You can modify the recruiter / animator at any time in the seller's edition, "seller management" tab.
Commissions will be recalculated accordingly according to the new team structure.
If the commission estimates seem incorrect to you, it's important to take into consideration that the estimates are calculated every night and therefore updated once a day. If the amount seems incorrect, it's probably an order placed the same day that hasn't yet been taken into account.
If this element has been verified, then you need to :
Your salesperson may not be complying with the minimum sales volume required to qualify for commissions.
You can modify your compensation plan in "Settings" > "Commission Plans".
Commission estimates will be updated the next day.
Statuses are used to define when commissions will be earned by the salesperson. If the seller doesn't reach the status, then he won't earn commissions. Checking your status attainment rules will help you understand why the seller is not receiving commissions.
It's important to check estimates before the official closing, which takes place on the 30th or 31st at 00:00.
Whether it's when placing an order, during the recruitment process or otherwise, emails sent from SellingAtHome can sometimes not be received by the recipient for a number of reasons.
First of all, it's important to check two things:
That the emails are sent from your domain. If this is not the case, please contact our team.
That the recipient's email address is valid. There are several online sites where you can check this, for example: https://captainverify.com/en/mail-tester.html
If these two elements have been verified, the e-mail may not be received for several reasons:
The e-mail has fallen into SPAMS.
The customer/seller has not agreed to receive this email
The recipient has an email manager that blocks emails sent from SellingAtHome :
We currently use an email provider with which we have an IP address and which allows us to send all our emails from SAH. Emails are then sent to IMAP/POP servers from SFR, Orange, Gmail... These servers are free to block the reception of emails according to several criteria:
The provider's IP address
The domain used (sellingathome.com, ...)
Email address (contact@sellingathome.com... )
Mail content (keywords and other)
The person declared the email as SPAM
If our provider receives a blocking notification from SFR, for example, it will put the e-mail address in its database of blocked addresses.
Our teams therefore have very little influence on the deliverability of emails.
