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First of all, it's important to check that your discount amounts are correctly set. To do this, go to your discount edition.
If you've set a discount to products / categories, it's important to check that the products in the customer's shopping cart are all affected by the discount.
Some products may have been overlooked, and need to be added to the discount.
Conversely, some products in the customer's basket may not be included in the discount.
Please check these points before proceeding to the next step.
In cases where the use of the discount is limited by conditions, it is necessary to check that the customer's basket complies with the requested conditions.
Here is a list of conditions to check carefully:
Conditions of application :
Check order type: if you have set a condition on the order type.
Check customer country / delivery country
If you have set a condition on new customers, check that this is the customer's first order.
Amount spent per customer including VAT = amount spent by the customer since the beginning. This amount must be checked on the customer's master record.
Amount spent by the customer in his current shopping basket: current order amount. To check the order amount, go to order editing.
Customer role : check that the customer has this role. To do this, go to the customer master record.
Products in basket : check that the requested products are in the basket.
IMPORTANT : Also check the configuration of variables such as "equal" "in" present in the conditions.
For example, if you set a condition "role = seller", if the seller has already been a host, he'll have two roles: seller and host. The condition "role in seller" must then be set.
Conditions of use:
Check the conditions of use you have entered:
N times only: limited number of times the discount can be used
N times per customer: number of times the discount can be used per customer
Unlimited
Maximum number of products discounted: check here that you have entered the desired number. If you have entered only one discounted product, but you want the discount to apply to all products, you must delete the "1".
Manual application of discount: If this box is checked, the customer must click on the order in "Available discounts" to apply the discount.
Sometimes discounts are not cumulative.
You can change this setting in the discount edition.
That's it !
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